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FAQs

Q: What are your shipping and handling charges?

A: We do not charge shipping and handling on wholeshabang.com.

Q: What forms of payment do you accept?

A: We accept Credit/Debit cards with VISA, MasterCard and Discover logos. We also accept certain prepaid credit cards or cash advance cards.

Q: What happens if my credit card declines?

A: If funds are not available when the order is placed, you will receive a message to try to place your order again with a different form of payment.

Q: When will my card be charged?

A: Once you place an order, your card will be charged for the amount of the order (plus tax if applicable).  The charge will occur as "pending" for a few days and then move to the transactions area of your statement once we request money from your bank.

Q: Why are there multiple "pending" charges on my credit card?

A: When you attempt to place an order, we send an “authorization request” (are there enough funds available?) and the address you gave us to the card issuer.  If the funds are available, the credit card company enters the transaction as “pending”, and responds to us with whether or not the address matches.  

In order to protect our customers, we have additional safeguards that will decline the transaction depending on whether the billing address matches the address your card company has on file for you – even if the credit card company says that funds are available.  In some cases, the first time a card is submitted, the credit card company says that funds were available, but our additional safeguards caused us to decline the order based on the address.  If you fix the address and/or ZIP code and try again, we send a second authorization request to the card company with the new address information.  Since it is a separate request, they create a 2nd “pending” transaction.

So, if you had one or more times a card was declined, you may see 2 or more “pending” orders on your card for the time being, although we only actually request funds from them for transactions that have the correct address/ZIP.  Most credit card companies will clear out pending transactions within 3-7 days if a request for funds is not made.    In a day or two, you should see "good" transactions move to your card’s transaction list, and the other(s) will stay “pending” until their internal processes delete it.

If you do not want to wait for the pending record to be released automatically, you can try to expedite the process by calling the credit card company and see if they will release the pending hold for the transaction that had the wrong address.

Q: What is the tax rate for ordering?

A: Taxes will be charged based on your city, county or state’s regulations. 

 

Q: Is there a limit to the amount of chips and /or snacks I can order?

A: There is no limit to the amount of 6, 12 or variety packs you can order.

Q: What happens if I order an item and it is out of stock or discontinued?

A: In the event an item is out of stock or discontinued, your order will be cancelled, payment will be refunded and you will receive an email to place your order again.

Q: How do I check the status of my order?

A: Orders will be shipped within 7 business days of receipt of the order.  You can contact us via email at wholeshabangcustomerservice@keefegroup.com.  You can also call 1-844-343-0809, Monday - Friday and 8:00 a.m. – 4:30 p.m. Central Standard Time. 

Q: How do I track an order?

A: You will receive an online order confirmation number within 24 hours of placing your order.  In order to find out about the status of your order, please contact us via email:  wholeshabangcustomerservice@keefegroup.com and be sure to include your online order number for reference.

Q: How will my order be shipped?

A: All orders will be processed within seven business days, unless the product is out of stock, and your order will be shipped via Federal Express Residential Ground Delivery. We do not ship to P.O. Boxes.  We can only process orders to physical addresses in the continental 48 states at the current time.  Orders placed for the West Coast may ship from our warehouse in Sparks, NV. 

Q: What if something is damaged or missing from my order?

A: If something is damaged or missing we will replace it free of charge. Please contact us via email:   wholeshabangcustomerservice@keefegroup.com.

Q: What if there is a problem with my order?

A: In the event that you have a problem with your order, please contact us via email: wholeshabangcustomerservice@keefegroup.com.  Refunds will not be issued and all sales are final, although we will replace damaged or missing items.  

 

Q: Are The Whole Shabang Chips gluten free?

A: Yes, our delicious, super-seasoned snacks are gluten free.